FAQs Page
Welcome to our FAQ section!
We’ve answered some of the most common questions below to help you have the smoothest experience with Botaniq.
Ordering & Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, and secure local payment options. You can also choose Buy Now, Pay Later with Tabby or Tamara, and split your payment into 4 easy, interest-free installments, completely Shariah compliant!
Q: Can I change or cancel my order after placing it?
Please email us at botaniq.business.co@gmail.com within 2 hours of placing your order. If your order hasn’t been shipped yet, we’ll do our best to help.
Shipping & Delivery
Q: Do you ship across the UAE?
Yes! We deliver anywhere within the UAE.
Q: How long does shipping take?
Orders are typically processed within 24–48 hours. Delivery within the UAE takes 1–3 business days depending on your location.
Q: How much does shipping cost?
Shipping is free on orders over AED 150. For orders below AED 150, a small flat fee will apply (visible at checkout).
Returns & Refunds
Q: What’s your return policy?
We accept returns within 7 days of delivery for unused, unopened items in their original packaging. Due to hygiene reasons, used beauty products are not eligible for return.
Q: How do I request a return or refund?
Just email us at botaniq.business.co@gmail.com with your order number and a brief explanation. If approved, we’ll guide you through the return process.
Products & Ingredients
Q: Are your products cruelty-free?
Yes, all products sold on Botaniq are 100% cruelty-free. We never support animal testing.
Q: Are your products suitable for sensitive skin?
Many of our products are gentle and suitable for sensitive skin. Look for product tags like “Sensitive Skin Safe” or contact us for a personalized recommendation.
Q: Are your products halal/vegan?
We ONLY offer halal options. However, not all are vegan. Check the product page or filter by tag when browsing.
Tabby & Tamara (Buy Now, Pay Later)
Q: How does Tabby or Tamara work?
With Tabby and Tamara, you can split your payment into 4 interest-free installments. Just select Tabby or Tamara at checkout and follow the quick steps.
Q: Is there any extra cost or interest?
Nope! It's completely interest-free, with no hidden fees as long as you pay on time.
Other Questions
Q: I’m not sure what products are right for me. Can you help?
Of course! Reach out to us via the contact form or email, and our team will guide you based on your needs and skin type.
Q: How can I contact you?
You can reach us via our Contact Page or email us at botaniq.business.co@gmail.com.
Still have a question?
We’re happy to help — just head to our Contact Page :)